HP Indigo users:
Send back your used RMA parts

Some HP Indigo spare parts are included in HP RMA handling. This means that when replacing these spare parts, all used, broken or unused RMA parts should be returned to Visutech within 30 days of receipt of replacement part. You, as the customer is responsible for returning the parts.

The RMA parts not returned within 30 days after delivery of replacement part will be charged as purchase of spare part as per agreement.

You can see if an item is an RMA part by either it is listed “Returnable part” on the delivery note (if sent directly from HP) or the packaging is marked with the letters RE followed by six digits, e.g. RE123456.

If you are unsure which parts, contact Visutech OPC, they hold a summary of the RMA parts delivered to your machine.

For a smooth return process, we ask that you use the attached return form. Fill out the form and send it back along with the current spare part(s).

Contact Visutech OPC if you have questions or need help with shipping documents
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The spare parts should be sent to:
Visutech Digital AB
Lunnagårdsgatan 3
S-431 90 Mölndal